UNSOLICITED PHONE CALLS
We respect your rights to make no-obligation enquiries, and to be free from the "hard sell" & telemarketers. We support your search for answers by trying to provide as much information as possible on our website.
When you're ready, we'd love to have a chat about your group of units, your expectations, and how we may be of service. If you ask us to call you, we will. If you don't, we won't. Honesty, Respect, and Service - that's what Community Strata is all about.
Your personal information
Personal information held may include your name, home address, Community or Strata Corporation Lot address, email address, telephone numbers, and details of financial contributions payable and paid to your Corporation.
Your personal bank account and credit card details will not ever be requested by us. Should you wish to provide us with these details for us to process payments on your behalf, we will protect the information to the best of our ability. Your personal bank account and credit card details will not ever be sold, transferred, or passed to a third party without your prior consent (other than to our own service providers - please read "when we may disclose your personal information" below).
How we collect personal information
We collect personal information either directly from you when you provide your information, or from third parties such as your Corporation. Your personal information is required for the purposes of us providing management services to your Community/Strata Corporation, so that your Community/Strata Corporation can comply with its responsibilities under the Community Titles Act 1996 or Strata Titles Act 1988. Your decision not to provide personal information to your Community/Strata Corporation, or us when your Community/Strata Corporation has delegated its responsibilities to us, may result in your Commmunity/Strata Corporation and you committing an offence under the Community Titles Act 1996 or Strata Titles Act 1988.
How we use your personal information
Your personal information is used by us in providing management services as described in the Body Corporate Management Agreement between us and your Community/Strata Corporation, to ensure your Community/Strata Corporation provides its services to you as required by the Community Titles Act 1996 or Strata Titles Act 1988.
When we may disclose your personal information
We may disclose your personal information to:
- our professional advisers, including our accountants, auditors and lawyers;
- insurance companies;
- our bank/s;
- our service providers (for example, our website hosting company if you email us); and
- as required or authorised by law
You can access your personal information
You have a right to access your personal information, which will be provided to you upon receiving your request in writing. We reserve the right to charge a fee for searching for and providing access to your information.
All copyright and other intellectual property rights existing in our documents, forms, and website (including, but not limited to, software, design, content, text and graphics) are owned or licensed by us and protected by the laws of Australia and other countries. You must not reproduce, transmit (including broadcast), communicate, adapt, distribute, sell, modify or publish or otherwise use any of the material on this website except as permitted by law or with our prior written consent.
This website includes trade marks that may be registered or pending registration, or otherwise protected by law. You must not use our trade marks without our prior written consent.